Contact Us
Best Sweeps Casinos is an independent research and comparison site covering sweepstakes casinos in the US, including how the fastest redemption platforms handle prize processing, verification and payout timelines. If something on this site doesn't add up, if you've spotted outdated information, or if you simply want to ask about how we rank operators, this page explains how to reach us and what we can (and can't) help with.
What we can help with
We cover sweepstakes casinos specifically, not traditional real-money online gambling, so our contact channel is best suited to questions like these:
- Corrections to eligible-state lists, redemption thresholds or bonus terms for any operator we cover
- Feedback on our editorial ratings or the reasoning behind them
- Reports of broken links, outdated offers, or promotional details that no longer match what an operator advertises
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Suggestions for operators or topics you'd like to see covered
What we can't do
We're a review and comparison publisher, not a casino operator, a payment processor, or a legal adviser. That means a few things sit outside what we're able to resolve directly:
- We cannot access, verify or make changes to your account with any operator listed on this site
- We cannot process redemptions, refunds, or identity verification on an operator's behalf
- We cannot confirm whether a specific sweepstakes casino is legal for you to use in your state — that depends on your location and the operator's current terms, both of which can change
- We cannot provide tax or legal advice regarding redeemed prizes
For account issues, deposit or redemption problems, or identity verification questions, the fastest route is always the support channel of the operator itself, usually found in their app or on their site under a help or support section.
Questions about a specific site or offer
If your question relates to a particular operator's redemption speed, welcome offer, or eligibility rules, it helps to tell us which platform you mean and, where possible, the state you're writing from. Terms, eligible states and bonus structures shift fairly often, and we rely on reader reports alongside our own checks to keep listings current.
Before reaching out about eligibility, it's worth checking our Responsible Gambling page for general guidance on safer play, and our Terms and Conditions for how we present information on this site.
How we handle editorial independence
Best Sweeps Casinos may earn a commission when readers sign up with an operator through a link on this site. That relationship never determines how we rate or rank a platform — commission doesn't buy position, and we say so plainly on our About Us page, where you can also read more about how our reviews are put together.
A note on age and eligibility
This site, and the sweepstakes casinos it covers, are intended for adults only. Age requirements vary by operator — many set a minimum of 18, while some require players to be 21 or older depending on the state. If you're contacting us with a question about eligibility, please only do so if you meet the applicable minimum age for the platform in question.
Response times
We aim to review messages as promptly as we can, though as a small editorial team we can't guarantee a fixed turnaround. Corrections and factual reports are typically prioritized, since keeping listings accurate matters more to us than speed of reply on general enquiries.